DATA PROCESSING SUPPORT OUTSOURCING
PROBLEM DEFINITION
The international consulting company located in Istanbul focused on business development across global markets. This company wanted to extract crucial information such as Customer Contract Numbers and Customer Names, and efficiently classify the documents into various categories. With operations spanning various countries and languages, the company processed approximately 30,000 written documents per month, comprising letters, faxes, and mail. Extracting vital information such as customer contract numbers and clients' names from this massive volume of documents was a time-consuming and error-prone task. To streamline their operations, they sought the expertise of a multilingual data processing company to optimize their document management processes, with a focus on the German language. The multilingual company successfully supported the consulting firm by accurately processing and categorizing the documents based on specified criteria.
BUSINESS REQUIREMENTS
The international consulting firm, based in Istanbul, focuses on international business development, offering strategic insights and solutions to clients across different industries. The primary challenge faced by the consulting company was the overwhelming volume of written documents that needed to be processed each month. Extracting essential information like customer contract numbers and names from these documents in German was a daunting task. Each month, they received around 30,000 written documents that needed to be meticulously processed to extract specific data: customer contract numbers and customer names. Additionally, the documents are required to be categorized into distinct types for further analysis and management.
MULTILINGUAL DATA PROCESSING COMPANY APPROACH
To address this challenge, the consulting firm sought the expertise of PIE Multilingual, a leading provider of data processing services with proficiency in multiple languages, including
German. Our company possessed a team of linguists fluent in German, enabling precise comprehension and the collection of relevant information from the written documents. The multilingual team implemented advanced optical character recognition technology combined with linguistic analysis to extract customer contract numbers and names accurately. This streamlined the data extraction process and ensured data accuracy and completeness. After this, we categorized the documents based on predetermined criteria. The categories included contract types, customer feedback, billing inquiries, and more, providing a structured approach to document management. We established a sophisticated quality control method to ensure data integrity and quality. A sample of extracted data was manually verified and validated to guarantee accuracy and conformity with the consulting firm's standards.